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Category » 02. SIP Trunkingrss button

There were 9 articles found in this category:

  1. questionCompatible SIP Providers
    The following is a list of TESTED SIP Providers and Phone Systems. If your provider or PBX is not listed here, SpitFire Software will need to have that provider tested with our SpitFire software before we can garauntee compatibility. This can be arranged with one of our Software Engineers on r ...
  2. questionPorts Used in SIP Trunking
    This is a list of the network UDP ports used with SpitFire SIP trunking configurations. These ports often need to be forwarded to the IP address of the Dialer/Server so that firewalls do not block the SIP traffic. UDP Ports: 5060, 5065 & 5080 UDP Ports: 49152 to.... The end of the port range he ...
  3. questionSIP Carrier Error Codes
    When using Wireshark to trouble-shoot calling problems in SIP, calls that fail will typically be given a error code to indicate what occurred. The following is a list of generic error codes that can be used for reference. * Provisional (1xx): Request received and being processed. * Success ...
  4. questionCompatible WAV File Formats
    The format of WAV file required for SpitFire scripts depends on the type of lines being used and/or if CTI32 is installed and in use on the Dialer. For all analog and Flat (D4/AMI) T1 lines NOT using CTI32, the format is as follows: Windows PCM WAV Sample Rate: 8,000 kHz Data Rate: 16 bit Chann ...
  5. questionCPS (Calls Per Second)
    Beginning with version 1.2.138, the SpitFire Predictive Pro (MySQL) software has a been given a parameter to provide for the Calls Per Second (CPS) limitations of some SIP Trunk Carriers. To configure this, you must open and edit the Campaign configuration (.ini) file. Each Campaign has it's own ...
  6. questionCTI32 - Basic Operations
    I. Finding and Opening the CTI32 Configuration Utility II. Ensuring the CTI32 Service Starts Automatically III. Stopping and Starting CTI32 IV. Making Test Calls with CTI32 Introduction CTI32 is the telephony engine that is used in conjunction with SpitFire for configurations using PRI, SIP, E1 ...
  7. questionInstalling and Configuring X-Lite Soft Phone
    This article describes how to install and configure the X-Lite soft phone to work with the SPD Agent software. This is used in SIP trunk configurations where the Agents will not be using DID lines and phones at their desks. Instead they can use X-Lite and a USB headset to create the voice connec ...
  8. questionBandwidth Testing
    Click on the link below to test your bandwidth.
  9. questionConverting to SIP Trunking with SPD Pro
    Here are some of the basic concerns when thinking about changing your T1 or analog lines to SIP trunks and using them with your existing SpitFire Predictive Pro server. 1. The service provider needs to be tested with our Programming department to verify we can work with it, if the service provi ...