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Category » SpitFire X Prorss button

There were 12 articles found in this category:

  1. questionList Won't Import (ListMaker Pro)
    This article refers to common import issues using SpitFireX or SPD Pro (MySQL). A common issue when trying to import a new list is that when the import results come up, you may see 0 records imported or a number that is much lower than the actual number of records in the csv or text file you ar ...
  2. questionScrubbing Lists Against Each Other
    Introduction Creating a Master Scrub List Scrubbing Against the Master List Introduction With ListMaker, it is possible to remove duplicates from a csv or text file that is being imported to create a new list on the Dialer. However, this does not prevent duplicate phone numbers from existing ...
  3. questionDeleting Lists in SpitFire Pro (MySQL Version)
    Contents I. Introduction II. Deleting Lists with ListMaker Pro III. Deleting Multiple Lists Simultaneously Introduction There are a couple of ways that lists can be deleted from SpitFire Dialers that are using the Pro (MySQL) version of the SpitFire software. Using ListMaker Pro, you can de ...
  4. questionCombining Lists with ListMaker Pro
    With ListMaker Pro, you can combine or merge existing lists by using the Export function to export the data from one list into another. These instructions will show you how to do that. If you want to know how to look up specific data in a list (such as searching for a city or zip code) and then ...
  5. questionCustom Query in SpitFire
    The Custom Query option in SpitFire Predictive Pro and SpitFire X Pro systems allows you to specify records to be dialed, based on the data that has been imported with ListMaker Pro. For instance, if you wanted to dial only a certain city within a list of 10 cities, you can input a Query into th ...
  6. questionSpitFire MySQL Database Schema
    The following is a description of the MySQL database schema that is used in creation of the lists used in both the SpitFire X Pro and SpitFire Predictive Pro software. This information could be useful for writing directly to a list using an outside, ODBC connection to the Dialer's MySQL Server. ...
  7. questionImporting a List with ListMaker Pro
    The following is a detailed explanation of the steps required to import a new list with ListMaker Pro (MySQL Version) and the various options and settings that can be used when importing. Also see this article for Alternate Number Dialing instructions. Importing a list with ListMaker Pro 1. Op ...
  8. questionHow to manually put a person’s number into the nocalls list. Pro version.
    Note: These instrcutions are for the Listmaker Pro(MySQL) version of SpitFire. For the instructions on how to do this for non-Pro(MS Access) version, click here. First you need to create a text file in Notepad, save it and name it something that you will remember because you will keep adding n ...
  9. questionSIP Configurations and NAT
    Auto dialer configurations in SIP: Case Firewall Present SIP Provider Local or Remote Need NAT Assistant 1 Yes Local No 2 Yes Remote Yes 3 No Remote No Predictive dialer configurations in SIP: case Dial Agent On Agent behind firewall Agent via VPN Firewall present for Predictive server SIP ...
  10. questionCampaign says Filling Buffer for several seconds and then stops.
    This is usually an issue with the Time Zone Settings in the Campaign software, under Options/Preferences/Time Zone Settings. If the list loaded has been told that it can't dial ET numbers unitl 12pm and it is only 11am where you are, the dialer will look for records that are not ET to dial. This ...
  11. questionWhen selecting a list that has available numbers, the Campaign rejects it.
    This usually happens with smaller list and is a indication that the available counter needs to be reset with Listmaker Pro. To do this: 1. Open Listmaker Pro and open the list in question. 2. Go to Utilities/Rework List and do not check any dispositions. 3. Hit Rework and it will show you how ma ...
  12. questionImporting a national DNC file with ListMaker Pro (MySQL) version of SpitFire.
    Note: These instructions are for the Pro (MySQL) version of SpitFire. Click here for instructions on the non- Pro(MS Access) version: Make sure you close any open campaigns before you start this process. 1.The file will be in a zip format, unzip it to your hard drive to a place you can find i ...