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Articles relating to both Access and MySQL versions of SPX.
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There were 35 articles found in this category:

  1. questionSpitFire X Campaign Statistics
    Introduction Session Stats Transfer Stats List Stats Line Stats Introduction The SpitFire X Campaign window is split into several tabs which can show real-time statistics, while a list is being dialed. You can click on these tabs to see various important information such as how many calls ...
  2. questionGenerating a list of nocalls records
    Introduction Creating a Dummy Nocalls Database Using A Dummy Nocalls Database When Importing Looking Up and Exporting the Nocalls Records Introduction The way that the SpitFire software checks for records that are in its' internal nocalls database is two-fold. First, when importing a new l ...
  3. questionSpitFire X Campaign Preferences
    Introduction Line Settings Tab General Tab DataBase Settings Tab Introduction This article describes the various settings and parameters that can be accessed in the SpitFire X Pro (MySQL) Campaign software. These settings can be access from opening the Campaign software and clicking on Optio ...
  4. questionInternational Dialing in SpitFire X
    The SpitFire X Autodialer software can be configured to dial international phone numbers that don't conform to the standard, North American, 10-digit dialing rules. Of course, the first question in this scenario is, does your Phone Company allow international dialing and you will need to contact ...
  5. questionSpitFire X Error: "National NoCalls List Missing ER1014"
    Introduction SpitFire X Access Manually Creating a Nocalls File in Access Version SpitFire X Pro (MySQL) Manually Creating a Nocalls file in the Pro Version Introduction The SpitFire Campaign software is configured to check against at least one and possibly two internal nocalls database fi ...
  6. questionStarting A Campaign In SpitFire X
    Introduction Manually Starting and Stopping Using JobMaker Selecting Lines Introduction There are two ways to start a Campaign with the SpitFire X Autodialer software. The Campaigns can be manually started and stopped or they can be scheduled to start and stop at pre-defined times with JobMa ...
  7. questionCTI32 - Basic Operations
    I. Finding and Opening the CTI32 Configuration Utility II. Ensuring the CTI32 Service Starts Automatically III. Stopping and Starting CTI32 IV. Making Test Calls with CTI32 Introduction CTI32 is the telephony engine that is used in conjunction with SpitFire for configurations using PRI, SIP, E1 ...
  8. questionFailSafe and Time Zone Settings
    The SpitFire Predictive and SpitFire X Autodialer software have 2 schedules that determine when the Campaigns can dial, the FailSafe Schedule and the Time Zones settings. These are accessed via the Campaign software by clicking on Options-->Preferences. Note: SpitFire X Access does not inclu ...
  9. questionReworking A List with SpitFire X ListMaker
    Reworking a list will reset the list so that you can dial it again. This is usually used when a list is exhausted. In other words, all of the records in the list have been dialed at least once. You can select what type of Dispositions to rework and leave the others alone that you don't want to ...
  10. questionWhat are the DialResult codes for SPX?
    Here are the result codes that will be found in the DialResult and LastResult columns. VOICE = 201 in DialResult. Live voice was detected answering the call. ANSWERING MACHINE(detected by server) = 202 in DialResult and Answering Machine/Left Message in Last Result FAX/MODEM = 203 BUSY = 204 in ...
  11. questionLooking Up Your SpitFire License or Dongle Number
    There may be occasions in which you will need to refer to your SpitFire software license number, a.k.a. dongle number, when speaking to Technical Support or Sales. There is an application called Licenseman.exe that will show you this information, as well as the lines, agents, expiration dates, e ...
  12. questionReportMaker X for SpitFire X (Pro and Access Versions)
    ReportMaker X is an application that can be used to generate reports of customer information and statistics for your SpitFire X Autodialer software. This article shows how to generate some of the more popular reports for both the Pro(MySQL) and Access versions of SpitFire X. 1. Open the ReportMa ...
  13. questionUsing SpitFire X e-Agent
    e-Agent is a web-based application that can be used in conjunction with SpitFire X to allow your telemarketers to see the information of customers that are being transferred to them via the SpitFire X autodialer script. It will display the information that has been imported into the list you ar ...
  14. questionSpitFire License Key (Dongle)
    When purchasing SpitFire predictive system software, you will receive a SpitFire Predictive Security Key, also called a "dongle". SpitFire system software will not run without the Security Key, pictured below. If you have purchased a turnkey system with computer included, the SpitFire softwa ...
  15. questionPort Numbering on 4 line Dialogic cards
    All four-line Dialogic cards have phone jacks that are numbered starting from the top of the card's bracket, working down. If the card is placed in a standard Tower PC, this would mean line 1 is the right-hand jack as you are facing the back of the computer. See example:
  16. questionHow Does Answering Machine Detection work?
    We use the connect length property given to us by the Dialogic board which returns the greeting length after a party answers an outbound call. In other words, when someone says, "Hello?", the Dialogic cards measure the length of this burst of sound. This property is then compared the AM= value ...
  17. questionSupported Audio File Formats for SpitFire
    There are basically 2 different configurations of Windows PCM Wav files that SpitFire software supports. For all analog cards and T1 cards using a Flat (D4 AMI) T1: Sample Rate: 8000 Hz (8 kHz) Data Rate: 16 bit Channels: Mono For all PRI and SIP trunks or Dialers using Text to Speech: Sample R ...
  18. questionDisconnect Supervision
    Disconnect Supervision refers to signaling that tells a telephony device, such as an Autodialer, when a remote hangup has occured. Meaning when the customer has hung up their telephone. This signal tells the Dialer that it is now OK for it to hang up the local end of the call. A common issue tha ...
  19. questionPBX Integrations
    This is a list of known PBX integrations, analog, digital and SIP. -AVAYA Key, Definite, IP Office -Nortel Modular ICS, Meridian, Option 11, BCM 400 -NEC 124-I, Elite, Neax7400 -Samsung Key, 7200 -Fonality PBXtra, trixbox -Toshiba Key, Strata -Panasonic Key -Epygi -Inter ...
  20. questionJob in Jobmaker didn’t start.
    Make sure that your Job start and stop times do not conflict with the Failsafe Times that are in SpitfireX Options/Preferences. Make sure there is at least 5 minutes difference between your Job times and these times. Make sure that the computer's clock is correct. You must remember to leave ...
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