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There were 11 articles found in this category:

  1. questionCompatible WAV File Formats
    The format of WAV file required for SpitFire scripts depends on the type of lines being used and/or if CTI32 is installed and in use on the Dialer. For all analog and Flat (D4/AMI) T1 lines NOT using CTI32, the format is as follows: Windows PCM WAV Sample Rate: 8,000 kHz Data Rate: 16 bit Chann ...
  2. questionCPS (Calls Per Second)
    Beginning with version 1.2.138, the SpitFire Predictive Pro (MySQL) software has a been given a parameter to provide for the Calls Per Second (CPS) limitations of some SIP Trunk Carriers. To configure this, you must open and edit the Campaign configuration (.ini) file. Each Campaign has it's own ...
  3. questionDialogic Software and Windows Server 2003
    When using the Windows Server 2003 platform, an issue has been identified with the Dialogic 5.1.1 software that prevents the Dialogic cards from starting. The issue is a missing DLL file named winstrm.dll. This file needs to be copied into the C:\Windows\System32\ folder. You can download a copy ...
  4. questionCTI32 - Basic Operations
    I. Finding and Opening the CTI32 Configuration Utility II. Ensuring the CTI32 Service Starts Automatically III. Stopping and Starting CTI32 IV. Making Test Calls with CTI32 Introduction CTI32 is the telephony engine that is used in conjunction with SpitFire for configurations using PRI, SIP, E1 ...
  5. questionConnecting Splitters to a D/120 JCT Card
    The Dialogic D/120 JCT card has 12 lines arranged in 6, RJ-14(two-line) jacks. If you do not have RJ-14 cables, you can use the splitters that come with the Dialer in the orientation below. This example shows a card with 4 jacks but you would do the same thing with the D/120 JCT card that has 6 ...
  6. questionSpitFire MySQL Database Schema
    The following is a description of the MySQL database schema that is used in creation of the lists used in both the SpitFire X Pro and SpitFire Predictive Pro software. This information could be useful for writing directly to a list using an outside, ODBC connection to the Dialer's MySQL Server. ...
  7. questionLooking Up Your SpitFire License or Dongle Number
    There may be occasions in which you will need to refer to your SpitFire software license number, a.k.a. dongle number, when speaking to Technical Support or Sales. There is an application called Licenseman.exe that will show you this information, as well as the lines, agents, expiration dates, e ...
  8. questionSpitFire License Key (Dongle)
    When purchasing SpitFire predictive system software, you will receive a SpitFire Predictive Security Key, also called a "dongle". SpitFire system software will not run without the Security Key, pictured below. If you have purchased a turnkey system with computer included, the SpitFire softwa ...
  9. questionSpitFire Help Desk Terms and Conditions
    Changes to the Terms and Conditions OPC Marketing, Inc. aka SpitFire Help Desk may change these terms and conditions of use at any time, without prior notice. If you access or use the Web site after OPC Marketing, Inc. technical support posts a change, you accept that change. If you do not acce ...
  10. questionListmaker Clients Table structure
    Field Type (character limit) Can import into this field via Listmaker? Field visible in Agent window? ClientID 11 no no Status 6 no no LastResult 255 no no Name 50 yes yes Company 255 yes yes Address 50 yes yes City 60 yes yes State 20 yes yes ZipCode 15 yes yes VoicePhone 20 yes yes Sec ...
  11. questionHow to Combine columns in Microsoft Excel
    1. Create a blank column in Excel. 2. Paste the following into the column's first cell: =CONCATENATE(H1," ",I1," ",J1) 3. Change the column numbers to match the ones you want to combine. 4. Use the copy cell function to drag the contents of the first cell down through the rest of the cells i ...