SpitFire Help Desk

All 0-9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
Word Description
Agent Script In SpitFire Predictive, the Agent Script is the html window that can pop up when a call is transferred to the Agent. This script would then be read by the Agent to the customer.
Analog Lines Also referred to as POTS (Plain Old Telephone Service) lines are typically used for analog devices like fax machines, modems and standard, analog phones. These lines also are required for certain types of Dialogic cards used in SpitFire Dialers. 4 line, and 16 line cards are always Analog.
Analog Phone Lines Also referred to as POTS (Plain Old Telephone Service) lines are typically used for analog devices like fax machines, modems and standard, analog phones. These lines also are required for certain types of Dialogic cards used in SpitFire Dialers. 4 line, and 16 line cards are always Analog.
Autodialer Computer system that dials phone numbers and plays a pre-recorded message to voice connects and/or answering machines. SpitFire X Autodialers can prompt customers to press touch-tones to do things like transfer the call, leave a message on the Dialer or be added to the Dialer's nocalls database.