SpitFire Help Desk

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Word Description
B-channels In an ISDN, T1 circuit, b-channels carry main data, such as the voice traffic. There are 23 B-channels for voice and 1 D-channel (for signaling information) in a North American PRI, ISDN circuit.
Blended Referring to the process in which the SpitFire Predictive software can combine inbound with outbound calling and transfer all of the calls to available Agents.