SpitFire Help Desk

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Word Description
PBX Generic term for a type of Phone System that creates connections between internal, usually office, telephone extensions and external, telephone company, phone lines. SpitFire Dialers can interface with numberous types of PBX Phone Systems, from analog to digital to those using SIP trunking, such as the Trixbox IP PBX.
Predictive Dialer A computer system that calls phone numbers and immediately transfers voice connects to telemarketers who are connected to the Dialer. The customer information is also displayed on the Agent software used in SpitFire Predictive Dialer systems.
PRI The primary rate interface (PRI) is a telecommunications standard for carrying multiple DS0 voice and data transmissions between a network and a user. SpitFire Dialers can integrate with PRI trunks using one of the following types of switches: NI2, DMS, 4ESS or 5ESS. PRI's main advantages over CAS/T1's are the speed at the which calls are completed and the ability for most PRI carriers to provide the ability for the end user to define the caller ID digits.