How to change the Agent script for the Predictive
1. Type out your document in Microsoft Word and save it as a Web page. This option is available under the Save As Type drop down menu.2. Make sure you set the name as intro.
3. You will now have a file called intro.htm. You will need to copy this file to the following location on each Agent station:
C:\Agent\Scripts\
4. This will replace the original file called intro.htm with your file of the same name. Now the script that pops up will be your document.
Related Articles
- Target States or Area Codes Per Agent
- SIP Configurations and NAT
- SpitFire Quick Connect
- Advanced Configuration Settings for SpitFire Predictive
- Enabling and Using List Queuing in SPD Pro
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Last Updated
15th of April, 2009
