SpitFire Help Desk

The article is split into separate sections for the following:

I. Campaign software

II. ListMaker 

III. ReportMaker
 
IV. ScriptMaker

V. JobMaker

IMPORTANT: All SpitFire software updates are developed on systems running the latest Windows Updates. Please make sure you download and install all critical Windows Updates.



Campaign Software

10.1.137
Release Date 04/11/2011
- Various backend updates to work with latest CTI32 and HMP Elements for SIP customers.

10.1.134
Release Date 09/13/2010
- Update for job not stopping at scheduled time in certain instances.

10.1.131
Release Date 07/09/2010
-Minor change for handling inbound calls.

10.1.128
Release Date 06/25/2010
-New Full Installer.
-Changes to text of license.

10.1.126
Release Date 06/22/2010
- Modifications in logging.

10.1.124
Release Date 05/04/2010
- Fixed issue with 1 being displaying in touchtone field when client hangs up in the middle of Jump card. Will now display R as is the case with Question cards.

10.1.123
Release Date 04/23/2010
- Posts voicephone in the contact column of calls table.

10.1.122
Release Date 04/09/2010
- Added support for alternate number dialing. Use with ListMaker version 1.1.46 or later.

10.1.120
Release Date 02/22/2010
- Added MinRingTimeout parameter to be able to force maximum number of rings to 1.

10.1.114
Release Date 12/04/2009
- Creates parameters PlayCPNTwice and PlayCIDTwice in ini file. These can be set to True to have SpitFire speak the customer phone number or clientID twice when transferring calls to live agents. Useful for eAgent users who may not hear the first time it is spoken.

10.1.113
Release Date 12/02/2009
- Creates a parameter called TTSRate in the Spitfire ini file which can be use to specify a speed of playback for Text To Speech fields. The valid range is -18 to 18, -18 being the slowest. 0 is default.

10.1.112
Release Date 12/02/2009
- Added code to enter campaign in eAgent when JobMaker loads the campaign.

10.1.108
Release Date 11/16/2009
- Fixed issue in question card where touch-tone responses from customer would not be executed until all of the text to speech fields had finished playing.

10.1.107
Release Date 12/02/2009
- Allow to add number to the nocalls database while using Voice Number - NoCalls script.

10.1.98
- Added support for 5  TTS (Text To Speech) fields and 6 messages in statement and question card. Use with ScriptMaker 8.1.21
Note: Contact your Sales Person for pricing on the SpitFire Text To Speech feature.

10.1.95
Release Date 08/14/2009
- Added two new variables in SpitFire.ini file: WaitTimeBetweenTwoCalls= and MaxSilencePeriodForAM=
WaitTimeBetweenTwoCalls= allows a pause time to be set between calls being made on the Dialer. If set to 10, for 10 seconds, there would be a 10 second pause between each call.
Done to accomodate some Carriers who have a limit on the number of simultaneous calls per second that can be made.
MaxSilencePeriodForAM= is the amount of time the Dialer waits between the customer's answering machine message stopping and when the abswering machine would beep to confirm that it should start playing the answering machine message in the Script. This was 4 seconds but that caused issues with some mobile phone carriers which would time out if there was no audio from the caller after 2 or 3 seconds. So now this this variable to accomodate situations in which the Dialer might be calling predominately cell numbers or predominately home numbers.

10.1.88
Release Date 05/28/2009
- added more database fields for Text To Speech feature.

10.1.86
Release Date 05/08/2009
- added AM override feature. Can be used to force answering machine responses to be detected as Voice connects.
Set ORAM=True in Spitfire.ini files.

10.1.84
Release Date 04/15/2009
- Added support for TTS in statement card

10.1.81
Release Date 02/13/2009
- Created WaitBeforeHangUp parameter in the ini file. Can be used to set a pause time before the Dialer hangs up on calls that result in anything other than voice or answering machine connects.

10.1.77
Release Date 12/22/2008
- Added support for optional Text to Speech (TTS) feature.
 
10.1.76
Release Date 11/17/2008
- Various fixes and updates.

10.1.63
Release Date 01/04/2008
- added 'use identified voicephone for transfer' option in the identify card

10.1.62
Release Date 10/31/2007
- Modified the question card to transfer the call directly if no message file is specified and transfer option is selected. If transfer option is not selected then it will add the number to the nocalls if nocalls option is selected. If neither transfer nor nocalls is selected then logic proceeds to the next card.

10.1.58
Release Date 09/18/2007
- Modified the code to perform hangup after handling inbound call

10.1.56
Release Date 08/21/2007
- Updates for Hybrid licensing.

10.1.51
Release Date 06/20/2007
- Fixed the available records issue.

10.1.39
Release Date 01/03/2007
- Line manager option added in the Lines menu.

10.1.37
Release Date 12/28/2006
- Added Company field to the outgoing email

10.1.35
Release Date 12/20/2006
- Now emails sent out will have firstname, lastname, name, address, city, state, zip, phone and spare1 fields in the message body

10.1.32
Release Date 11/15/2006
- Modifed the GetDigits card. Now if no 'statement message' is specified in this card, the voice logic will skip to the next card

10.1.31
Release Date 10/18/2006
- Added code to handle the case when in an inbound call no ANI/ DNIS information is sent by the carrier.

10.1.29
Release Date 09/27/2006
- Removed the drop down dialog for selecting the database. MySQL list names will be represented with ini files now.

10.1.28
Release Date 09/08/2006
- Will allow the customer to go to record card in case no agent is available for transfer (while using centrex service)

10.1.27
Release Date 09/05/2006
- This version works without using the VLink control from Visual Voice, hence no voice service would be loaded when we run the campaign

10.1.25
Release Date 08/11/2006
- Modified the Exit button code to enable faster unloading of the campaign

10.1.21
Release Date 07/27/2006
- Added a parameter in the ini file called 'DialSuffix', this parameter could be used to enter digits to be dialed after the digits in voicephone field of the database

10.1.19
Release Date 07/25/2006
- Fixed Jump Script problem.

10.1.15
Release Date 06/22/2006
- Failsafe Schedule includes seconds. This is useful when the failsafe needs to be scheduled between two days.
   Meaning if the dialer is run in the night and it dials through the night and next day then start and stop times
   can be set as 12:00:00 am & 11:59:59 pm respectively.

10.1.6
Release Date 03/07/2006
- Fixed issue in Record card issue where it would email even though email is not selected.

ListMaker Pro Software

1.1.49
- Removed the Faxphone field from import options.

1.1.48
Release Date 06/25/2010
- Fixes the field for quotes before updating the MySQL database.

1.1.47
Release Date 04/23/2010
- Added support for importing secvoicephone, homephone and cellphone for alternate number dialing feature.

1.1.45
Release Date 06/22/2009
- Added code to save Concat first and last name setting in an import template.

1.1.42
Release Date 06/25/2008
- Fixed the Note field not updating issue

1.1.41
Release Date 04/24/2008
- Choosing "All Dispositions" option will not rework hits

1.1.39
Release Date 03/21/2008
- Added Randomize option in list export module to export records in random order

1.1.32
Release Date 05/29/2007
- Done some visual changes in the Import form
- While exporting to an existing list listmaker now displays information about whether the existing list selected allows duplicates or not
- While exporting to a new list listmaker now gives an option to allow duplicates or not
- MySQL Reset not required seperately after reworking a list.
- Contact's History tab now points to the correct record as in All contacts Tab
- 2X4 Labels now prints the date/time of the record when the call was made
- Added ability to rework operator intercepts seperately.

1.1.31
Release Date 03/12/2007
- Done some visual changes in Import form
- While exporting to an existing list listmaker now displays information about whether the existing list selected allows duplicates or not
- While exporting to a new list listmaker now gives an option to allow duplicates or not
- MySQL Reset not required seperately

1.1.28
Release Date 12/20/2006
- Modified the company field length from 50 to 255 characters

1.1.22
Release Date 09/27/2006
- Removed the drop down dialog for selecting the database.

1.1.18
Release Date 06/21/2006
- Modified the Export Module.
- If records are selected usig Lookup then, only those selected records would be exported
  on checking the All Records checkbox in case of exporting to a new list.
- If All Reocrds is not checked then only the first of selected records is exported.

1.1.10
Release Date 04/14/2006
- Added buttons for saving and opening templates while exporting the fields. It works in the same
 way as the template option for Import. The template is saved in a .exp file in the lists folder.
 When a template is opened, all the items from the template are selected in the list.

1.1.8
Release Date 03/26/2006
- Added an option to delete multiple records in the list menu ScriptMaker software

ScriptMaker software

8.1.23
Release Date 05/20/2010
- Added 2 Question Poll w/ Get Digits template.
- Added 7 Question Poll w/ Get Digits template.

8.1.21
Release Date 08/28/2009
- Added 5 TTS (Text To Speech Fields)

8.1.18
Release Date 04/15/2009
- Added support for TTS in Statement card

8.1.17
Release Date 12/22/2008
- Added new TTS Double Question script

8.1.14
Release Date 11/28/2007
- Customization for new Text to Speech (TTS) script

8.1.13
Release Date 11/01/2007
- added 'use identified voicephone for transfer' option in the identify card ReportMaker Software

ReportMaker Software

9.1.11
Release Date 01/06/2009
- Added line time in Call Transfer report

JobMaker Software

8.0.10
Release Date 04/01/2010
- Fixed issue, Saving the job when closing the jobmaker.