SpitFire Help Desk

The SpitFire Predictive software can be configured to dial international phone numbers that don't conform to the standard, North American, 10-digit dialing rules.
Of course, the first question in this scenario is, does your Phone Company allow international dialing and you will need to contact your Carrier to get an answer to that question.

To configure the SpitFire Predictive software to dial international numbers, the Campaign Preferences must be set for this feature.

1. Open the SpitFire Predictive Campaign software and click on Options-->Preferences-->Lines.




In the screen shot above, the settings are such that the SpitFire software can dial local and long distance North American numbers. 

3. To change this, first uncheck Dial Long Distance Numbers and check the Euro Dialing Enabled box.



This will allow you to input an International Prefix, if needed. This means the Dialer will dial any numbers in the International Prefix and then the number in the client record. It will ignore any settings in the Local Area Code(s), Local Prefix, No Dial Prefix(s) and  Target Area Code(s) as they only work with North American dialing rules.