SpitFire Help Desk :: SpitFire X Campaign Statistics

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SpitFire X Campaign Statistics

Introduction

Session Stats

Transfer Stats

List Stats

Line Stats

Introduction

The SpitFire X Campaign window is split into several tabs which can show real-time statistics, while a list is being dialed.

You can click on these tabs to see various important information such as how many calls have been made, how many of those calls were voice connects, answering machines, etc and how many records are left in a list that have not been called yet. This article describes each tab and the statistics you can view in each of them.

Session Stats

Start time: Time stamp when the Campaign started dialing.
Elap. Time: Time elapsed since the Campaign started, formatted in HH:MM:SS.
Lines avail.: Total number of lines for which SpitFire is licensed.
Lines Selected: Number of lines that have been enabled (set to green) in the Line Activity/Manager window.
Lines Working: Current number of lines actually in a call.
Calls: Total number of calls made so far.

The following stats show a number and percentage of total calls:

Voice: Number of calls that were detected as live voice connects
AM: Number of calls that were detected as an answering machine or voice mail.
Busy: Number of calls that were detected as a busy signal
No ans.: Number of calls that were detected as a No Answer, meaning a phone rang the number of times define as maximum dial rings in your script and nothing picked up.
Fax: Number of calls that were detected as fax or modem.
Others: Number of calls that were detected as bad or disconnected numbers and also any errors when calls were made. If all calls are going to Other, this is usually an indication that the phone lines are down from the Carrier or they are physically disconnected at the Dialer.

Drops: This stat is not used.
Xfers: Number of calls who were transferred to a live person, when using a transfer script.
Hits: If using the Hit marker in a script, this represents the number of calls that reached that marker in the script.

Transfer Stats

Calls/Answers: Number of calls that resulted in live voice and answering machines.
Hits: If using the Hit marker in a script, this represents the number of calls that reached that marker in the script.
Transfers: Number of calls transferred to a live agent, if using a transfer script.
Drops: This stat is not used.
Xfer requests: Number of times a call transfer was requested by customers.
Xfer failed: Number of times a call transfer failed due to a problem with the xfer line, such as no dial tone on that line.
Calls/Hour: Number of calls per hour at the current rate.
Hits/Hour: Number of Hits per hour at the current rate.
Xfers/Hour: Number of calls transferred at the current rate.
Drops/hour: This stat is not used.

List Stats

Current client: Internal clientID number to indicate the position in the list.
Available Records: Number of records that have not yet been called and are thus Available to be called.
Total Records: Total number of records in the list.
Records dialed: Number of records dialed so far, in the currently running campaign.
No Select: Number of records ignored due to no phone number or if the records can't be dialed yet due to Time Zone Schedule settings.
No Calls: Number of records that had a phone number matching a phone number in the Dialer's Nocalls database and thus, not called.

Line Stats

This tab has some of the same statistics you would see on the Session Stats tab but this tab allows one to look at all the lines or inidivdual lines, one at a time. This can be useful in configurations using analog lines, to help find a line that might not be working.

You can use the scroll bar to the left of the call statistics to select either All lines or a specific line you want to analyze.